Why am I getting charged more money for shipping?
Shipping was not included in your original pledge. If you would like to skip shipping charges, you can select local pick up. We will be having a launch party in Harrisburg, PA or you can arrange to pick up at one of the local cons we attend.
Last updated: December 01, 2023 09:58
What does local pickup mean?
It means I will meet with you to deliver your game. We have a few options. We will be hosting a launch party in Harrisburg, Pennsylvania at our local friendly game store once the game is available and would love to have you join us. I also attend a few local conventions throughout the year (MEPACON, Save Against Fear, UnPub) where you can arrange to pick up the game (this may mean you’ll wait longer for the game). Of course, if you are a friend or family, we can make other plans to meetup. Please do not select local pickup unless one of these is a valid option for you
Last updated: December 01, 2023 10:01
Current Estimated Shipping Date: September 2024
Last Updated At: 11/28/23What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Shipping is charged separately after the campaign has ended. There will be a local pick up (Harrisburg, PA) option for those who would prefer it.